Simple Stories for Customers

Showing posts with label empathy. Show all posts
Showing posts with label empathy. Show all posts

Tuesday, February 14, 2017

Customer Service Scenarios to Learn From

Posted by Stories from Plummer at 8:40 AM No comments:
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Labels: assurance, competence, customer service, empathy, irate customer, patience, RATER, reliability, responsiveness, tangibles

Wednesday, March 30, 2016

Expert in empathy and not ego

Posted by Stories from Plummer at 6:24 AM 11 comments:
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Labels: Coscia, empathy, HVAC, RATER

Monday, February 15, 2016

Angry Customers are a challenge in customer service

Posted by Stories from Plummer at 2:26 PM No comments:
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Labels: anger, customer service, empathy, irate customer, listen, problem

Wednesday, February 10, 2016

No to yes with empathy

Posted by Stories from Plummer at 3:18 AM 13 comments:
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Labels: 101 Activities...service, customer service, empathy, HVAC
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