Wednesday, February 10, 2016

No to yes with empathy

13 comments:

  1. I do understand that you will love to save money and it look like you are saving money when you purchase the capacitor for 6.95 compare to $45.00 but you can save much more in the long run if you purchase the extended warranty which offer greater saving on free service once or twice a year, preventative maintenance, free service call on equipment and discount on parts and labor
    I am sorry that you did not get to save on parts up front but you will save much more in the long run on parts, labor and services.

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  2. I understand your frustration over the costs of the capacitor and the difference in cost from amazon does not cover installation. The extended warranty is perfect in these situations as it covers free service calls, preventative maintenance which includes the cleaning of the system and discounts on parts and labor. An improper maintenance of the system could void your warranty so the low cost of the warranty verses the cost for parts, labor, service and repair outside of the standard warranty will pay for itself in the long run and save you money!!!

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  3. I see where your coming from and I do emphasize especially when it comes to your pocketbook! You can get the capacitor on amazon for allot cheaper and you can very well go on youtube to learn how to install it yourself. By the time you get the part, learn how to install it and install it yourself it could be days. Plus there is no guarantee that it will work, plus you wouldn't have a warranty on it if you do not get a qualified HVAC Tech to install it for you. It the long run it will be allot more hassle and time and might even cost you more, so my honest suggestion is I would do it for you so you have no worries. But is totally up to you, there is no force on my part.
    As for the Ductwork I would suggest getting a free estimate from myself kind of a second opinion that I am willing to do for you. It doesn't sound to me Lysol will fix the problem, it might only make it worse. I hope this will help you sir!

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  4. The warranty that we offer covers more then just a discount on parts. If you go with are company you will get a discount on the labor cost and the convenience of us coming over right away to get the problem fixed. Other companies can't make that kind of guarantee. We also so have all the tools necessary to do a neat and efficient job. This will save time and money, but best of all a job that is done right and you can be proud of.

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  5. I understand that prices may vary on parts but warranty in our trade is huge. Initially the price does make customers ask themselves if they need this 45.00$ part or even if they need this extended warranty, and anyone can clean a unit but not everyone can clean it right, without voiding warranty. Having a service technician like us with proper training and proper tools do maintenance and service to your equipment prolongs the life of the unit, leading to a cheaper cost in the long run and a happy customer.

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  6. This warranty offers you piece of mind. It seems like a hefty amount of money to spend up front but in the long run will most likely save a considerable amount of money. You can get any Joe Blow to come out and maintain your unit but who knows if he actually knows what he is doing. If something were to go wrong you will be forced to shovel out a bunch of money either to fix the unit or replace the whole thing. In the long run this warranty will save you money and the unit will work and last a lot longer.

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  7. I understand that you found a part online cheaper then our quote but having a warranty on your system with our company makes a huge difference. with the warranty you get discounted parts and labor. part of our policy is if the home owner installs any new part it could void the warranty this includes cleaning the system. cleaning mold can also be very dangerous to your health if its not done professionally and correctly. to get your full investment out of your system I highly recommend the extended warranty

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  8. I understand you're frustration when you go on amazon and see the same part for $6.95 that were selling to you for $45. But that part on amazon has a shipping fee on top of that and when it gets delivered to you're house who's going to install it? I feel like the extended warranty we offer would work great for you. It will save you money in the long run. It includes free service calls, preventative maintenance which includes the cleaning maintenance of the system and discounts on parts and labor. Proper service will make you're system run more efficiently and overall will be cheaper to run throughout the years.

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  9. Hello I understand that you may be unhappy with the price you have payed for your capacitor, it may seem as though the same item that you have viewed on Amazon.com. but I assure you that our parts are of top quality and will prolong the life of your HVAC equipment and help to prevent Costly repairs.

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  10. We are sorry to hear this but not everything is as great as you think it might be, yes the capacitor is really cheap on amazon.com and can probably get it really quick but your going to have to pay for shipping fees which makes it a bit more expensive and who's going to install the part, we are a bit more expensive but we promise high quality parts and warranty for all our products which could save you a lot of headaches down the road. Hope to have you as a customer!

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  11. I understand your frustration with our price of $45 for a new capacitor rather than the price of $6.95 shown on Amazon. What you need to take into consideration is that our cheap price of $45 with extended warranty includes a high quality capacitor, preventative maintenance, and free service.The capacitor found on Amazon is low quality, not to mention, after paying for the capacitor, shipping fees, travel time, and service labour for installation of the technician, it will end up costing you $45 if not more and that will not include free service or warranty.

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  12. I certainly understand where you are coming from with regard to the cost of the capacitor. While the part is cheaper online, this does not include the cost of installation. The fact that this technician offered to clean the ductwork sounds suspicious. It is to my understanding that ductwork is typically replaced when issues like mold are encountered. I do not recommend using Lysol to remove mold as that could potentially void your warranty and may not completely resolve the problem. Extended warranties on HVAC equipment are always a good idea. This is because even equipment that is properly installed will most likely require new parts or repairs at some point. An extended warranty will save you money in the long run, such as in cases like this. The fact that this unit has already required a new component may be an indication of things to come, and I would hate to see you have to spend more money than you have to in the future.

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  13. As a homeowner myself I understand that equipment repairs can add up quickly which is why I am suggesting that you purchase the extended warranty. Without the warranty you will pay out of pocket for any maintenance, special repairs or damage that may happen to your unit. This includes the mold you found; we would recommend that you let a professional clean the unit. I understand that finding parts online for lower prices may be frustrating but I assure you that our company only uses top quality parts for our equipment and our service technicians are highly qualified to keep your system in tip top shape. The extended warranty will give you discounts on any parts not covered by the manufacturer and labour costs therefore whenever you have a problem we will be right there to fix it. I promise it will save you money in the long run and you will not have to worry about doing any work yourself.

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