1) a great deal of revenue in the refrigeration/HVAC trade comes from a direct relationship between customer and technician. So it is crucial to use the most consideration and common sense when dealing with a customer. 2) I learned that you cant get by on your mechanical skills alone. One must develop a set of communication skills to aid them with customers and the world.
1) Good customer relationship in the refrigeration and HVAC trade is very crucial because the customer determines if he or she will call your company again. 2) What I want to learn and go over is different scenarios that could possibly happen and how you could deal with each situation. Christopher Surette - BST HVAC/R 2nd year.
1) a great deal of revenue in the refrigeration/HVAC trade comes from a direct relationship between customer and technician. So it is crucial to use the most consideration and common sense when dealing with a customer.
ReplyDelete2) I learned that you cant get by on your mechanical skills alone. One must develop a set of communication skills to aid them with customers and the world.
Connor Hanrahan BST HVAC-R 2nd year.
1) Good customer relationship in the refrigeration and HVAC trade is very crucial because the customer determines if he or she will call your company again.
ReplyDelete2) What I want to learn and go over is different scenarios that could possibly happen and how you could deal with each situation.
Christopher Surette - BST HVAC/R 2nd year.
1) Customer relationships in HVAC are most important Because they pay bill at end day and they have to be happy with the service
ReplyDelete2) I would like to learn how keep the customer coming back